Skip to main content

​
Ownership

You own everything you upload. Pureframe AI processes it to provide the service — indexing, search, storage — and for no other purpose. Your video content is never used to train models.

​
What’s stored, and where

Presigned URLs (video_url, thumbnail_url, playback_url) aren’t stored at all — they’re generated on demand and expire after about an hour.

​
Deleting a video or collection

DELETE /v1/videos/{video_id} and DELETE /v1/collections/{collection_id} are immediate and permanent — the video file, extracted frames, vectors, and transcript segments are all removed. There’s no soft-delete or recovery window at the video/collection level.

​
Deleting your account

Account deletion has a 30-day grace period, initiated from Settings → Account → Danger Zone in the web app (not available via API key — this requires a web session, since it’s irreversible). During the grace period you can cancel. After it elapses:
  • All videos, collections, vectors, and transcripts are permanently deleted
  • Your user profile is removed
  • Credit transaction history is retained but anonymized (required for financial recordkeeping)
  • An anonymized record (plan, spend, tenure — no identifying content) is kept for aggregate business metrics

​
Cross-border data transfer

All infrastructure — object storage, vector database, and the processing pipeline — is hosted in the US. Pureframe AI does not currently offer EU data residency. If your organization requires in-region storage for compliance reasons, contact us before onboarding sensitive content.

​
Isolation

Every query — database, vector search, and object storage path — is filtered by your account ID. There’s no cross-account visibility into another customer’s videos, transcripts, or search results. See Security for how this is enforced.