> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pureframe.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Handling

> What Pureframe AI stores, for how long, and what happens when you delete something.

## Ownership

You own everything you upload. Pureframe AI processes it to provide the service — indexing, search, storage — and for no other purpose. Your video content is never used to train models.

## What's stored, and where

| Data                          | Where         | Kept until                             |
| ----------------------------- | ------------- | -------------------------------------- |
| Original video file           | Cloudflare R2 | You delete the video                   |
| Extracted frames              | Cloudflare R2 | You delete the video                   |
| Frame and scene embeddings    | Qdrant        | You delete the video                   |
| Transcript segments           | Postgres      | You delete the video                   |
| Video and collection metadata | Postgres      | You delete the video or collection     |
| Credit transaction history    | Postgres      | 7 years (financial record requirement) |
| Search logs                   | Postgres      | Purged after 12 months                 |

Presigned URLs (`video_url`, `thumbnail_url`, `playback_url`) aren't stored at all — they're generated on demand and expire after about an hour.

## Deleting a video or collection

`DELETE /v1/videos/{video_id}` and `DELETE /v1/collections/{collection_id}` are immediate and permanent — the video file, extracted frames, vectors, and transcript segments are all removed. There's no soft-delete or recovery window at the video/collection level.

## Deleting your account

Account deletion has a 30-day grace period, initiated from Settings → Account → Danger Zone in the web app (not available via API key — this requires a web session, since it's irreversible). During the grace period you can cancel. After it elapses:

* All videos, collections, vectors, and transcripts are permanently deleted
* Your user profile is removed
* Credit transaction history is retained but anonymized (required for financial recordkeeping)
* An anonymized record (plan, spend, tenure — no identifying content) is kept for aggregate business metrics

## Cross-border data transfer

All infrastructure — object storage, vector database, and the processing pipeline — is hosted in the US. Pureframe AI does not currently offer EU data residency. If your organization requires in-region storage for compliance reasons, [contact us](mailto:hello@pureframe.ai) before onboarding sensitive content.

## Isolation

Every query — database, vector search, and object storage path — is filtered by your account ID. There's no cross-account visibility into another customer's videos, transcripts, or search results. See [Security](/production/security) for how this is enforced.